Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2026
Introduction
ARISE Human Capital ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Profile information (job title, organization, preferences)
- Assessment responses and results
- Payment information (processed securely through third-party providers)
1.2 Usage Information
We automatically collect certain information when you use our services:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
1.3 Assessment Data
We collect and store your assessment responses, results, and progress data to provide you with personalized insights and development recommendations.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your assessments and generate personalized reports
- Communicate with you about your account, assessments, and services
- Send you updates, newsletters, and marketing communications (with your consent)
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as court orders or government investigations.
3.4 With Your Consent
We may share your information with your explicit consent or at your direction, such as when you choose to share assessment results with coaches or colleagues.
4. Your Rights (GDPR Compliance)
Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at privacy@arisehumancapital.com.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure data centers and infrastructure
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal or legitimate business purposes.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. For detailed information about our use of cookies, please see our 7. Cookies and Tracking Technologies.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@arisehumancapital.com
Data Protection Officer: dpo@arisehumancapital.com
Address: ARISE Human Capital, 4835 Av Borden, Montreal, Quebec, Canada, H4V 2S9